Privacy policy

This Privacy Policy explains how e·Both (“we”, “us”, or “our”) collects, uses, stores, and protects information in connection with the website https://endian.hk (the “Website”). e·Both operates from Unit 2137, 21/F, One Pacific Centre, 414 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong. For privacy-related requests, please contact sales10@dgendr.com.

By using the Website, submitting an enquiry, looking up an order, or placing an order through the Website, you acknowledge the practices described in this Policy. If you do not agree with this Policy, please do not use the Website or submit personal information to us.

1. Information we collect

Contact and enquiry information. When you use the “Contact” form, you may provide your name, email address, telephone number, company name, address, subject, and message content. We use this information solely to review and respond to your enquiry and related follow-up communications.

Order lookup information. If you look up an order by order number, we do not send a verification code. If you look up an order by email address, we send a one-time verification code to that address to confirm that you control the address. The email address and verification code are used only for that lookup process.

Order and payment information. After you submit an order on the Website, you are redirected to a Shopify invoice and payment page. Delivery details and payment information (including card data, where applicable) are collected and processed by Shopify Inc. and its affiliates under Shopify’s own terms and privacy policy. The Website does not store full payment card numbers.

Language preference. The language you select may be stored in a browser cookie for up to one year so that the Website can open in the same language on a later visit.

Site analytics. To operate and secure the Website, we record limited usage data, including a masked IP address (the full IP address is not retained in our analytics records), approximate geographic location derived from the IP address, pages visited, and time spent on pages. An anonymous visitor identifier may be stored in your browser so that we can estimate unique visits. Analytics data is used only for website operations and security (for example, understanding traffic volume and regional distribution). It is not used to build advertising profiles and is not sold to unrelated third parties.

Technical information. Our servers and service providers may automatically process standard technical data such as browser type, approximate request time, and security logs as needed to deliver and protect the Website.

2. Purposes of use

We use the information described above to: (a) respond to enquiries and provide customer support; (b) verify order-lookup requests; (c) facilitate order checkout through Shopify; (d) remember language preference; (e) measure and improve Website performance and security; and (f) comply with applicable law and protect our legitimate interests, including preventing abuse or fraud.

3. Cookies and similar technologies

We use a language-preference cookie as described above. Analytics may rely on local browser storage or similar identifiers that do not by themselves identify you by name. You may clear cookies and site data through your browser settings; doing so may reset language preference and affect how unique visits are counted.

4. Disclosure to third parties

We do not sell your personal information. We may disclose information to: (a) Shopify, solely as needed to process orders and payments; (b) email delivery providers used to send verification codes or enquiry-related messages; (c) professional advisers or authorities where required by law or to protect rights and safety; and (d) service providers who host or maintain the Website under appropriate confidentiality and security arrangements. Location of processing may include Hong Kong and other jurisdictions where our providers operate.

5. Retention

Enquiry content and email addresses used for order lookup are retained for as long as reasonably necessary to respond to the enquiry, verify the order, and meet legal or operational requirements. Analytics data is retained for a limited period required for operations (currently up to approximately one hundred and eighty days, subject to configuration) and is then deleted or anonymised. You may request deletion of an enquiry you submitted by writing to sales10@dgendr.com; we will consider the request in accordance with applicable law and our operational needs.

6. Security

We apply reasonable technical and organisational measures appropriate to the nature of the data we hold. No method of transmission or storage is completely secure; please use strong passwords for any third-party accounts (such as Shopify) involved in your order.

7. Your choices and requests

Subject to applicable law, you may request access to, correction of, or deletion of personal information you have provided to us, or raise a privacy question, by contacting sales10@dgendr.com. We may need to verify your identity before acting on a request. For payment and fulfilment data held by Shopify, you may also need to contact Shopify or the merchant account channels Shopify provides.

8. International visitors

The Website is operated from Hong Kong and may be accessed from other countries. If you access the Website from outside Hong Kong, you understand that information may be processed in Hong Kong and in other locations where our service providers are established.

9. Children

The Website is intended for business and adult users. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact sales10@dgendr.com so that we may take appropriate steps.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the Website after changes are posted constitutes acceptance of the updated Policy to the extent permitted by law.

11. Contact

Controller / operator: e·Both Address: Unit 2137, 21/F, One Pacific Centre, 414 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong Email: sales10@dgendr.com Telephone: +86 18575391373 Website: https://endian.hk

Effective date: 26 October 2026